FAQ

A: Koree Online is a leading cosmetic company based in the United Arab Emirates. We specialize in providing high-quality, cruelty-free beauty and skincare products.

A: Our headquarters are located in the United Arab Emirates, but we ship our products worldwide.

A: Yes, all our products are cruelty-free. We believe in beauty without harm to any living creature.

A: The ingredients of each product are listed on the product page on our website. If you have any specific questions or concerns about any ingredient, please contact us.

A: You can place an order directly on our website. Simply add the products you wish to purchase to your cart and proceed to checkout.

A: Yes, we ship our products worldwide. Shipping costs will vary depending on the destination.

A: Delivery times will depend on your location. Once your order has been shipped, we will send you a tracking number so you can follow its journey.

A: Due to the nature ingredients in our products, we are unable to accept returns or offer refunds. As cosmetics and skincare products are personal items, once they are opened, we cannot guarantee their condition or ensure they have not been tampered with. This policy is in place to protect the health and safety of our customers. We encourage you to read product descriptions carefully and reach out to our customer service if you have any questions before making a purchase.

A: You can reach our customer service team by email atsupport@koree.online. We aim to respond to all inquiries within 24 hours.